Your Trusted Travel & Tours Partner in Egypt
Effective Date: [2025]
These Terms and Conditions (“Terms”) govern your use of the Amazon Tours website and services. By accessing or using our website, booking travel services, or making inquiries, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
Amazon Tours provides premium travel services, including tour packages, excursions, cultural and adventure trips, booking assistance, and personalized travel arrangements for individuals, couples, families, and groups. All services offered are subject to the terms outlined below.
Booking Confirmation
All bookings are subject to availability. A booking is considered confirmed only after you receive an official confirmation email or booking receipt from Amazon Tours.
Payment
Full or partial payment may be required upon booking, depending on the tour or service. Payments must be made using the secure methods specified on our website.
Pricing
Prices listed on the Amazon Tours website are subject to change without prior notice. The price confirmed at the time of booking will be the final price for that service.
Currency
Payments must be made in the currency specified during the booking process. Customers are responsible for any fees or charges related to currency exchange fluctuations.
Cancellations
If you wish to cancel your booking, please contact us as soon as possible. Cancellations are subject to the specific cancellation policy attached to the booked service, and fees may apply.
Refunds
Refunds, when applicable, will be processed according to the specific terms set for each service or package. Certain tours and services may be non-refundable.
No-Show Policy
Failure to show up for a booked service or trip without prior notice will result in no refund, unless otherwise specified.
Accurate Information
You are responsible for providing accurate and complete information during the booking process. Any discrepancies in personal details, travel documents, or payments must be corrected before the booking is finalized.
Travel Documents
You must ensure that you have all necessary travel documents, including a valid passport, visas (if required), and any health-related documentation for travel.
Conduct
You agree to comply with local laws and regulations and to behave responsibly during all tours and activities. Amazon Tours reserves the right to terminate any service without refund if customer behavior is inappropriate.
Changes to Services
Amazon Tours reserves the right to modify, reschedule, or cancel services due to unforeseen circumstances, such as natural disasters, political unrest, or events beyond our control. If changes occur, we will notify you and offer alternatives or applicable refunds.
Service Availability
All services depend on availability. We may substitute accommodations, tours, or experiences when necessary to maintain service quality.
Limitation of Liability
Amazon Tours is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or services, including personal injury, loss of data, or business interruption.
Third-Party Services
Some services are provided by independent third-party suppliers such as hotels, airlines, and transport companies. Amazon Tours is not responsible for the actions or omissions of these providers and disclaims liability for issues that may arise while using their services.
Force Majeure
Amazon Tours will not be liable for failure or delay in providing services due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, epidemics, or governmental restrictions.
By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy. Amazon Tours is committed to protecting your data and maintaining confidentiality.
Copyright
All content on the Amazon Tours website, including text, images, logos, videos, and other materials, is owned or licensed by Amazon Tours and protected under intellectual property laws.
Use of Content
You may not copy, reproduce, distribute, or use any site content without prior written permission.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Egypt.
Dispute Resolution
Any dispute arising under these Terms will be subject to binding arbitration or the jurisdiction of the competent courts in Hurghada, Egypt (or another relevant city).
We reserve the right to update, modify, or revise these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of our website and services constitutes acceptance of the updated Terms.
At Aiwa Egypt Travel, we are committed to providing the best travel experiences. If you are not satisfied with our services or need to cancel your booking, please review our refund policy below.
Cancellations Made by the Customer:
More than 30 days before the tour date: Full refund minus any non-refundable expenses (e.g., bank fees, third-party service costs).
15–30 days before the tour date: 50% refund of the total booking amount.
Less than 15 days before the tour date: No refund.
Cancellations Made by Aiwa Egypt Travel:
In the unlikely event that we need to cancel a tour, we will offer you a full refund or the option to reschedule for a different date.
To request a refund, please contact us at [your email address] with your booking details. Refunds will be processed within 14 business days from the date of approval.
Certain items are non-refundable, including but not limited to:
Entrance tickets to attractions.
Special event tickets.
Custom and personalized tours.
Any additional services or products listed as non-refundable at the time of booking.
Modifications: Changes to your booking (e.g., date changes) are subject to availability and may incur additional costs.
Transfer of Booking: You may transfer your booking to another person if you notify us at least 15 days before the tour date. The new participant must meet all conditions for the tour.
Your Trusted Travel & Tours Partner in Egypt
